Last updated: [Date to be finalized]
Refund & Cancellation Policy
[City, State] need to be filled in with Mera Khet's actual registered details before this is relied on as a binding agreement.1. Before sowing begins
If you cancel your membership more than 14 days before the season's sowing date, you'll receive a 50% refund to the original payment method, within [7–10] business days — at this point we've already committed seed, labor, and plot-preparation costs against your allocation, which the retained half covers.
2. Within 14 days of sowing, or after sowing has begun
Membership fees are non-refundable once you're within 14 days of the season's sowing date, and for the rest of the season once sowing has actually started. Your plot allocation and the remainder of that season's benefits (updates, camera access, harvest) continue as normal — cancelling at this stage means forfeiting the membership, not receiving money back.
3. If we cancel or can't fulfill your allocation
In the rare case we're unable to allocate your plots at all (e.g. a season is called off before sowing), you'll receive a full refund, no deduction.
4. Crop shortfall or failure is not a cancellation
A lower-than-estimated harvest, or a partial or total crop loss, is a normal agricultural risk (see our Disclaimer) and is not, by itself, grounds for a refund under this policy — your membership already delivered the cultivation, monitoring, and harvest-fulfillment service it promised. Each member receives their share of whatever is harvested, as set out in the Membership Agreement.
5. Unpaid balance (paying in two parts)
If you chose to pay in two parts, the balance is due 45 days after your deposit. After the due date a late fee is added (₹2,000 for Kothi, ₹5,000 for Annakosh, ₹10,000 for Mahabhandar). If the balance is still unpaid 55 days after the deposit, your plots are released, and your deposit is treated as a cancellation made on that date under sections 1 and 2 above: a 50% refund of the deposit if that date is more than 14 days before the season's sowing date, otherwise no refund. The split-payment convenience fee and any late fee are not refundable.
6. How to cancel
Contact us via the contact form, including your registered email and plot number(s), and we'll confirm your refund eligibility and timeline based on the sections above.